Wednesday, June 16, 2004

Phew! Finally I have time to write something on my blog. Although there's still a pile of things as high as Mt. Everest that I have to do. I'm sitting here in white tee, blue jeans with a pink satin bow around my waist. Nope. I'm not reviving my childhood. Just a new belt that I bought with Tab a couple of months back that I never got to wearing. I'll be going out in a moment, so this entry will be a quickie.

This morning, I met with an ethical dilemma. Imagine if you were sourcing for suppliers for your company, and upon deciding on a supplier because his/her product matches what you are looking for, you nicely thank the rest for coming to show you their samples. That's quite common, isn't it? Imagine then, that the next day, one of the rejected ones call you up and kept asking you questions as to whether you have finalized your order with any other suppliers, and if you can tell them the name of the supplier, and the final product that you have decided on, so that he can try to get it for you and sell it to you at a lower price. AND when you tell him that this is unethical and that it is rather unprofessional, he tells you that you can don't tell your boss about it and keep it between yourself. I can't believe that considering the fact that I haven't stepped out into the "real world", and such things are happening to me. I can feel green horns growing out of my head, instead of a halo being there. Anyway, matter resolved. Principles before money. Love that motto. :) If it's my own business, I'll tell the guy off. Unfortunately, working for others always mean that you can seldom make the decisions for them. So stifling.

Last night, I had an extremely long dream. Dreamt that the person I'm having a crush on in the dream is married and that I'm Drew Barrymore! I must have been extremely tired. What does a gold ring on the little finger mean anyway? Married? But isn't that the fourth finger? Anyway, it was a painful dream. One of those sad ones whereby he is married but he likes you, but he does not tell you, and just be extremely caring towards you. And you, on the other hand, like him, suspects/knows he is married, and can't do anything about it. I'm the kinda person who will never ever fall for a married man. Principles before love. :) But sometimes, you can't help it, because the crush comes before you know that the guy is married, and the guy's behavior/speech signal to you his interest. I wonder if women who go for married men have that kinda mentality or are they simply s**** out for the money.

Just read something on msn.com about 7 things never to say to your customers. This reminds me of a recent incident whereby a salesgirl at Tangs told my mum "You do not understand" in an arrogant manner. This pissed my mum off so much that she went straight to customer service and complained about her. I'm not trying to be racist, but there are some Indians who speak in a very haughty manner. This salesgirl at Tangs is one example, and another is a sales rep from PacNet that I spoke to on the phone. Instead of taking the time and patiently explaining all the technical terms and sales packages to me, he got impatient and raised his voice. This kinda employee ruins the rep of any company. Given that the poor girl or guy may have had a terrible day, they still should not have looked down on their customers like that. I wonder if this stems from their culture or are they just doing it to make themselves feel more superior in a society whereby they are a minority group. Two weeks ago, I also heard about an expat from India who demanded that a shipping company send an expat (Caucasian) to serve her instead of a local Singaporean Chinese. To humiliate this Chinese guy (a sales supervisor), she made him clean/sweep the floor of her house and refused to let her maid do it. C'mon, this isn't even in his job scope. All he had to do was supervise the packing of the house. I know all that talk about how customer service should extend beyond their duty, but this isn't the way to do it. She even made a false accusation against the supervisor that he used her toilet without asking for permission, when she actually gave him the permission to do it! The haughty arrogance of some people in this world makes me sick.

Perhaps I should just become an academic after all.

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